Frequently Asked Questions

An electric bicycle also known as an e-bike is a bicycle with an integrated electric motor which can be used for propulsion. Many kinds of e-bikes are available worldwide, from e-bikes that only have a small motor to assist the rider’s pedal-power to more powerful e-bikes which are closer to moped-style functionality.     

Riders must be 16 years or older to operate an electric bike.  An adult or guardian must accompany riders under 18.   

Although riding an electric bike is relatively easy, a minimum of 80 pounds and 16 years old.  Riders under 18 MUST be accompanied by an adult at all times.   Riders should have the ability to ride a manual bicycle without assistance. Those with physical impairments should use caution as an electric bike is not meant for everyone and can be dangerous if not ridden appropriately. Maximum weight is 275 lbs.

All of our ebikes are governed at 20 mph.

All customers are required to take a hands-on training session to ensure a safe and enjoyable experience. Riders are trained on operation and safety aspects of the electric bike. All riders are provided and required to wear a safety helmet or you can bring your own.

Yes, all tours and rentals are booked online as tours and rentals often sell out quickly. To maximize your chance of getting the day and time you prefer, please book well in advance. Visa, MasterCard, Discover or American Express are accepted.

Rental reservations are non-refundable and cannot be rescheduled. Once purchased, tickets cannot be refunded and cannot be rescheduled because your bike availability is guaranteed. Rentals may be cancelled due to severe weather. Rentals can continue in light rain and other moderate weather conditions. In the event of severe or unsafe weather conditions, customers will be allowed to reschedule, subject to availability, or receive credit for a future tour. MBEB will make every effort to accommodate all customers.

When you take a tour with a bike tour operator you are receiving a quick tutorial of the operation and safety aspects of an electric bike. In addition, your tour guide will provide a fun ride that will give you many opportunities to explore not only the capabilities of an electric bike but also an experience you have never had before if you have never ridden an electric bike.

Please wear closed-toe shoes and be sure to bring sunglasses, sunscreen, and a camera. We will provide helmet, water and rain poncho if there is light rain. Tips for your guide are greatly appreciated!

Please understand you may not be our only rental customer the day of your delivery therefore, and in conjunction with our company policy, we have a “2 hour” delivery window.   Ex. If you book a 10:00 a.m. delivery, it is possible you will  not get them until 12:00 noon depending on our delivery/pick up schedule that day.  Please keep this in mind went making your reservation.  Regardless of delivery time within this “2 hour” window, you will still get to enjoy them for a full 24 hour period (multi-day applies).   

We will communicate with you 15-20 minutes prior to delivery or pickup to ensure you are available to meet us at your location.

We appreciate your understanding in this matter.

Tour may be cancelled due to severe weather. Tours can be conducted in light rain and other moderate weather conditions, but MBEB may cancel the tours up to an hour before the start time in the event of severe or unsafe weather conditions. If MBEB cancels the tour, customers will be allowed to reschedule, subject to availability of desired tour, or receive credit for a future tour. MBEB will make every effort to accommodate all customers.

Each Tour has a different meeting place. See tour information. Please arrive 15 minutes early to check in with your guide, sign a waiver, select your bike and begin the group instruction and practice ride.

All riders must provide an ID and sign a liability waiver before participating in a tour or rental. Riders under the age of 18 must have a parent or guardian sign for them.

Yes, restrooms are available at the meeting location in the North Myrtle Beach Park but there are no easily accessible restroom stops along the tour route. If you should need to stop, please let us know and we will try to accommodate you.

Our main store location in Market Common, Myrtle Beach does have a restroom.